Harvey's Pub Awards 2019
Harvey’s Brewery held its annual ‘Pub Awards’ on Tuesday 10th September 2019. The awards were open to all Managers and Tenants in the Harvey's Estate and are designed to commend the hard work and efforts of the Publicans in various areas of running their Pub.
The three competitions that were judged and awarded this year were the 'Harvey's Floral Competition', the 'Silent Customer Awards' and 'Harvey's Best Kept Cellar Award'.
A huge congratulations to our winners!
Harvey’s Floral Competition
Judges: Jim Buttress, Julia Prescott, Adele Smith
This year's winning categories included 'Best Garden' and the 'Best Visual Impact Award'. Of the three winners of the above categories, a 'Supreme Champion' was also awarded the coveted Rose Bowl Trophy. Jim Buttress, renowned horticulturist and head RHS judge, Julia Prescott, Harvey's Director, and Adele Smith, Harvey's Director, visited all of the entrants pub's to judge the care and innovation of their displays.
Award for Best Managed House |
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| Winner | The Blackboys Inn, nr Uckfield – Jay and Natalie Dunbar |
Award for Best Visual Impact |
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| Winner | The Pig & Butcher, nr Uckfield - Emma Trowell and Ian Wilkie |
Award for the Best Garden |
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| Winner |
The Swan, Lewes - Elisa Uludag |
Supreme Champion Award |
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| Winner |
The Blackboys Inn, nr Uckfield - Jay and Natalie Dunbar |
| Runner-up |
The Swan, Lewes - Elisa Uludag |
Silent Customer Awards
Harvey’s employ the services of Silent Customer to visit their pubs on a regular basis throughout the year to gain important customer feedback.
Janet Wood, Founder and Director of Silent Customer, was in attendance to present the awards.
This years Silent Customer Awards were divided into two categories which we were this year rebranded to the 'Customer Experience Champion' which was awarded to the site with the highest average score for the year and the 'Innovation Award', awarded to the site who's score has increased the most on the previous year. There was also a prize for the 'Best Managed House' which this year has been sponsored by our insurers, RSA, and this saw the introduction of a new trophy for 2019.
Winners |
| Winner of the RSA Best Managed House – The Blackboys Inn, Blackboys, nr Uckfield | Jay and Natalie Dunbar |
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The friendliness of the team, and the variety of food on offer, together with some excellent Harvey’s ales, really made this visit stand out. |
| Winner of the Innovation Award - Elephant's Head, Lamberhurst | Kevin McKnight |
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There was a warm service, great atmosphere, delicious food and quirky interiors. It was a lovely, rural country pub which we hadn’t visited before in the evening and we think it really comes into its own at night. There was an enjoyable mix of people and ages, making it welcoming and inviting for all. |
| Winner of the Customer Experience Champion Award - The Alma Arms, Uckfield | Ben, Ros & Gary Martin |
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The ambience of the pub was scintillating and warm and it had a great vibe. The team members were very welcoming and customer focused and the food was exceptional, particularly the quality of the delicious homemade lasagne. |
Runners Up |
| The Lamb Inn, Eastbourne | Natalie Lennol |
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We expected a traditional pub serving standard pub fayre after seeing the website, but we found it to be much better than we had anticipated. It was very busy but had a warm and relaxed feel about it. The food was great and the service was friendly and welcoming. |
| Poets Ale and Smokehouse, Hove | Zoe Rodgers & Steve McEwan |
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The friendly, jovial way in which the staff member talked about it being “good weather for desserts and coffee” was a good way of upselling; my wife and I might not have gone for a shared pudding if it hadn’t been for this comment. The other thing that really stood out for us was the saw with the words “tattoo removal” written on it, which was hanging on the wall. It caught my eye and really stuck in my memory. |
| Pig and Butcher Nr Uckfield | Emma Trowell and Ian Wilkie |
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There were lots of pig themed nic-naks to spot around the bar area, and the quality and quantity of the homemade food we had was superb. The service was excellent, Craig and Emma were outstanding. The prices were very reasonable and I have nothing but praise for this venue. |
| The Rights of Man, Lewes | Ed Woodliffe |
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Despite it being a very cold and windy day outside, there was a very warm flow and positive vibes felt inside the pub. The preparation and presentation of the food was superb as was the quality of the real ale. |
| The Hurst Arms, Eastbourne | Adrian and Annabelle Straatman |
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We were warmly greeted, and the background buzz of voices made it feel really friendly and inclusive. The beer was particularly tasty and the garden areas were attractive and inviting. I could imagine sitting here on a sunny afternoon with friends enjoying a few drinks. |
Best Kept Cellar Award
Harvey's Best Kept Cellar Award is the culmination of a year long assessment of Harvey's Pubs. With input from our draymen and frequent cellar visitors, the top cellars are whittled down to a shortlist, of whom the winner is selected by Harvey's Cellar Services team. The best kept cellars produce the best conditioned beers and Harvey's are committed to training and rewarding those who are passionate and diligent in their cellar keeping.
Best Kept Cellar Award |
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| Winner | The Blackboys Inn, nr Uckfield - Jay and Natalie Dunbar |
| Runner-up | The Heath Tavern, Haywards Heath - Richard and Laura Meanwell |
